Workplace Mediation
Brisbane & Gold Coast

Mediation & Conflict Resolution Services

You can’t win a conflict. Winning a conflict means getting the outcome ‘you’ want regardless of what the ‘other’ person wants. Since the underlying issue has not been solved, it will simply reappear later. Unresolved conflicts make people unhappy and can result in antagonism, break-down in communications, inefficient teams, stress and low productivity.

Workplaces can be a volatile mix of personalities, ages and agendas. Some managers describe dysfunctional teams as trying to manage a school yard. Throw into the mix that most of us don’t learn how to constructively resolve conflicts. We prefer to put our head in the sand and hope that it’ll go away. Mostly though, tensions escalate until it builds into something explosive or issues simmer and become masked by increasing absences, lack of productivity and low morale.

Conflict can be valuable if managed effectively and constructively. Resolution of disagreements and points of differences can result in:

  • Developing problem solving and decision making expertise

  • Improving interpersonal workplace relationships

  • Increasing productivity and morale

Conflict Resolutions Sessions are an informal process to tackle issues before they escalate. Managers may ask for facilitated assistance where they identify that other approaches are not working.
Mediation is a consensual formal process to facilitate reaching a mutually satisfactory outcome. It can be utilised before the matter escalates out of hand or at high levels of escalation when a grievance is lodged or if the conflict remains a significant barrier to returning an employee to work.

Over the past 25 years, our Principal Consultant, Kasrynne Huolohan has developed a unique approach to conflict resolution and mediation that combines NLP skills and dispute resolution methodology to achieve an enviable success rate in workplace disputes.

From complex organizational disputes between upper management to on the ground issues between team members, Kasrynne’s approach works across the range of interpersonal workplace dynamics.

3DMind Mediators have conducted conflict resolution and mediation sessions for:

  • Queensland Health

  • Department of Human Services Australia

  • Department of Communities

  • Mater Health Services

  • WorkCover Queensland

  • Department of Education and Training

  • Department of Public Works

  • TAFE